Insights+ has to scan thousands of data points to show you accurate analytics.
Depending on how large your account is the scanning might take from a few seconds to a few minutes.

Your account has been temporarily limited by INSTAGRAM. This limit is not set by us. This means Instagram has flagged your account for overusing the follow & unfollow action.
1. Make sure your account is not logged into any 3rd party apps that automate "follows & unfollows". You can try changing your password. This will log you out of all 3rd party apps including ours. You will need to re-login into Insights+.
2. This limit can last for a couple days. Make sure to not overuse other features including liking too many posts or comments during this time. Simply use your account normally until the ban is lifted.
3. Once the ban is lifted do not follow or unfollow too many people at once. Start out at 10 people a day for a week. Never unfollow/remove more than 200 people a day after that, even in the official app.

TRY THIS:
1. Open browser on your phone and go to www.instagram.com and login.
2. Once you are logged in try unfollowing someone.
3. If you are able to successfully unfollow someone on www.instagram.com open Insights+ and see if you can now unfollow from our app.

To help reduce spam, we do not recommend anyone to unfollow/remove more than 100-200 people a day. We recommend that you unfollow/remove less than 20 users an hour, and a maximum of 100 users in a day. If you unfollow/remove too many people Instagram might block your account.

Make sure that the push notifications setting is turned on in the settings page. Also you may want to check your phone's app settings to make sure you did not block notifications from Insights+.

When logging into Insights+, you may receive an email saying there was an unusual login attempt. This is completely normal and is a safety measure Instagram has built into their platform to help you detect unauthorized access. When you get the email make sure to look at the "time" and "location". Sometimes the location is slightly inaccurate when you are using cellular data. If you ever get an email like this and you do not recognize the time and location we recommend you immediately change your password.

Your privacy is extremely important to us. We do not access or store any of your private data. All of your data is processed and stored locally on your phone.

The basic app features are completely free. You don't have to buy anything to repost medias. When you updgrade to PLUS you unlock all the premium features.

To restore your purchases, simply go to the settings page and tap "Restore Purchases". The app will check with Apple and Google to see if you made the purchase before. Make sure you are signed into the same iTunes or Google Play account that you purchased with previously.

If you are still having trouble we can help you restore your purchase manually.
Send us an email to [email protected] with:
1. Your receipt
2. instagram username
We usually respond within 24 hours.

Insights+ PRO is a subscription. Insights+ is free to use. However, some features require a PRO subscription. We may provide ONE-TIME PAYMENT in the future.

Sorry that you are not enjoying the app! We are constantly working to improve our app by adding new features and fixing various issues. Unfortunately we cannot provide refunds at this time.